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Ward C3!

Story from nhs.uk

"Ward C3!"

About: Russells Hall Hospital

I don't know where to start but in summary the treatment that my mom in law has received at the hospital is disgusting! She is 88 and very weak she was diagnosed with Pneumonia earlier in the week and has struggled to eat for a while now, we expressed our concerns to the ward sister last night that we didn't want her to be discharged back to her residential home as we believe that she now requires a nursing home, we were assured that she would be assessed and seen by a different consultant today.

We have been to visit her at the hospital this afternoon to find out that she has been sent back to the residential home without anyone having the decency to let us know!

I have been reading the reviews on this site and have noticed that where there is a 5 star review the hospital are quick to comment but when it is a poor review there are no hospital comments - funny that isn't it!

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Responses

Response from Russells Hall Hospital 6 years ago
Russells Hall Hospital

Submitted on 24/04/2018 at 15:21
Published on nhs.uk on 27/04/2018 at 03:42

Thank you for sending us your feedback regarding your mother in laws recent inpatient stay on Ward C3.

We always aim to provide the highest standards and we apologise if this was not the case on this occasion.

We are sorry to hear you are unhappy with the way she was discharged as our staff understand the importance of communication with patients and their relatives. It is hard for us to comment on specific cases without further information. If you would like our Patient Advice & Liaison Service (PALS) to find out more about the events surrounding your mothers discharge, please contact them on Freephone 0800 073 0510 or email dgft.pals@nhs.net

We acknowledge the point you raise about responses to negative comments taking longer than the response to positive comments. Please be assured that this is due to us ensuring that the relevant department is contacted for their input to the response before it is published.

We accept and respond to positive comments and pass them on to the relevant staff as soon as we receive them.

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