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Dissatisfied relative

Story from nhs.uk

"Dissatisfied relative"

About: Salford Royal / General surgery

M2 Ward lack of communication to relatives of elderly parents. No compassion lack of care. Understaffed. .

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Responses

Response from Salford Royal 6 years ago
Salford Royal

Submitted on 26/04/2018 at 14:37
Published on nhs.uk at 17:06

Dear Anonymous

Thank you for taking the time to highlight the areas of concern that you have experienced - it is difficult to respond in full to your concerns without more detail but please be assured that the issues you have detailed have been taken seriously.

It would be very helpful if you could contact us, to allow us to look into the situation, so that we learn from it and ensure a similar situation does not occur again.

You can contact us via our PALS service on 0161 206 2003 or email them directly on pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

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