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Staff uncaring and uncompassionate for elderly mum

Story from nhs.uk

"Staff uncaring and uncompassionate for elderly mum"

About: Lewisham and Greenwich NHS Trust

My elderly and frail 71 year old mum was admitted to the hospital after a fall with broken collar bone

She was put on the alder ward. She asked for help to go to the toilet. They said no you can go yourself

Which she had to do with great difficulty. She asked for help with washing herself and was told they where too busy too help. I understand the pressure our nhs staff are under. But being uncaring and uncompassionate about our elderly parents is unacceptable. After just 4 days on ward was sent home because they needed the bed. She was left on a chair for 5 hours waiting for a taxi.giving her sores. I would expect this treatment in a third world country not our nhs

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Responses

Response from Lewisham and Greenwich NHS Trust 5 years ago
Lewisham and Greenwich NHS Trust

Submitted on 03/05/2018 at 15:37
Published on nhs.uk at 18:06

I am sorry to read your comments about your recent visit to Lewisham hospital. All of our staff are trained to carry out their duties with due care and professionalism. I do apologise that this has not been your experience on this occasion.

Please be assured that all your concerns you have raised are acknowledged. I will be highlighting the points you raised to the whole team by sharing your experiences with all staff so that we can learn from this with the aim of improving the future level of care we provide to our patients.

If you would like your concerns investigated further and receive a formal response please contact the Patient Advice & Liaison Service (PALS) team at Lewisham Hospital on 020 8333 3355.

Thank you for taking the time to provide feedback.

Patient Experience Team

Lewisham and Greenwich NHS Trust

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