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"After hours care"

About: Royal Infirmary of Edinburgh at Little France / Neurosciences (DCN)

(as a service user),

I had an awake craniotomy elsewhere to remove a brain tumour.  

10 days later, a day after the stitches were removed, my wound was leaking quite a bit of fluid running down my face and neck.  My husband took me straight to the DCN as pre operatively I saw consultants there for the Condition for 5 1/2 years.

I didn’t call them, I felt it was justified I attend the after hours care at the hospital as soon as possible, so I did just appear there in the evening as it may have been a clinical emergency if this was CSF or an infection which could lead to a brain/bone flap infection.  

Anyway, all staff I dealt with were very kind, caring, compassionate, thorough and professional. They gave me a CT scan with contrast, swabbed and tested the wound to check for infection and added 3 further stitches to the bottom of the incision. The neurosurgical team dealt with me, along with nurses, and radiology staff. One of the staff was worried about adding the stitches to my head as I couldn’t be given anything to numb the area or any medication to do so. I felt so sorry for him as he was worried he didn’t want me to be in pain while he was adding the stitch, he was very kind and thoughtful.  

A further 2 stitches were added and it did the trick, they made sure I was fine before I left, moving about to ensure no further leakage. I was very impressed by everyone I encountered. 

Fantastic job and thank you very much, keep up the good work.  

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Responses

Response from Patient Experience Team, NHS Lothian 6 years ago
Submitted on 24/04/2018 at 08:56
Published on Care Opinion at 11:19


Dear BTSurvivor,

I hope you are recovering well, and thank you very much for sharing this with us at this time.

I am really pleased that you felt the staff were so compassionate, thorough and professional. I will pass on all of your great feedback to everyone at the DCN. We really appreciate all of the feedback received.

Best wishes,

Pamela

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Update posted by BTSurvivor (a service user)

You’re welcome, and yes I’m doing very well. Felt it was important to pass on my thanks and praise. In recognition of my great care and treatment received.

Kind Regards

BT

Response from Jacqueline Macrae, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 6 years ago
Jacqueline Macrae
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 25/04/2018 at 08:46
Published on Care Opinion at 12:20


Dear BTSurvivor

I wanted to thank you for taking the time to share your kind words. It is fantastic to hear that you received such wonderful care, at what must have been a very worrying and anxious time for you.

I have shared your story with the Clinical Management Team for the Department of Neurosciences so that your feedback can be passed on to all of the team.

I am glad to read that you are keeping well and thanks again for sharing your experience with us.

Kind Regards

Jacqueline

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