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"Angel Paramedics"

About: Scottish Ambulance Service / Emergency Ambulance

(as a service user),

I have multiple health problems but took unwell and my friend called NHS24 and a blue light ambulance was sent to us. During what could of been a very upsetting experience the amazing ambulance technician helped me to stay calm and keep any anxiety I was feeling at bay. I can’t thank all three ambulance crew members that treated me enough. I have unfortunately not had the best of experiences in the past with ambulance crews I have encountered through my health problems but those three changed all that for me.

They didn't just put me at ease but my friend who had called NHS24.

Unfortunately, I can't remember the technician's name but I would like to pass on how amazing a job he is doing. We need more people working in the healthcare profession with his character and ability. 

Thank you.

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Responses

Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 6 years ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 25/04/2018 at 13:03
Published on Care Opinion at 13:34


Hi Pandapops,

I'm sorry to hear about your recent health problems and I hope you are now recovering well.

It was fantastic to hear about the positive experience you had with our staff and we really appreciate you taking the time to feedback on care opinion. The members of staff involved will be delighted to hear that you were pleased with your treatment and that they were able to keep reassure you and keep you calm during what must have been a worrying experience for you.

I'd be keen to identify the staff involved so I can pass on your comments. Would you mind sending on a few more details to by email address to help me track them down (mark.hannan3@nhs.net).

Thanks again for feeding back, it is always great to hear.

All the best,

Mark

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