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Treatment in A&E and Ward 9

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"Treatment in A&E and Ward 9"

About: Bradford Teaching Hospitals NHS Foundation Trust

I was recently rushed to A&E on the morning of the 22nd March 2018 after being found on the bedroom floor, at the side of the bed in a collapsed state and having my door broken down to gain entry to the house. My experience from that point on I am sending as constructive criticism as a former member of Healthwatch and in no way with malice as overall I was pleasantly surprised at our hospital's trust efforts to help me.

The ambulance arrived to the house quickly (I am told) and the paramedics were wonderful having to lift me downstairs on a chair to the ambulance, very reassuring all the way to the hospital.

Wait, not too long to gain entry and initial contact good, but then found myself having to repeat the story to one after another medics ALL DAY LONG! Still not in a very good state at this point, but son and daughter were now with me.

At approximately 7:16pm I was sent for a CT scan and admitted to Ward 1 about 10:15pm. Not able to eat or drink all day (except for sips of water) I began to feel hungry and managed to get a drink of hot chocolate from a nurse and a left over sandwich. Just settling down, when a doctor came and told me the result of the scan and to ask about an on-going inner ear problem that I have. About half an hour later, in the middle of the night I was moved to Ward 9. Nurses in this ward, very hard working, helpful and cheerful. Remained here for the rest of my five day stay and found washing and toilet facilities inadequate for the number of patients both male and female. Had to wait till Tuesday 27th March for MRI scan at 5:15pm after which I was discharged home with referral to stroke clinic and ENT, still unsure of exactly what caused this episode!!! Please pass on my thanks, but especially to the nurses who work on Ward 9.

Carol

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Responses

Response from Bradford Teaching Hospitals NHS Foundation Trust 5 years ago
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 04/06/2018 at 10:10
Published on nhs.uk at 11:06

Dear Carol, thank you for your feedback, and it is of course taken in the spirit you offered it - we welcome all feedback, and constructive criticism helps us identify and address issues so we are always improving the care we provide.

This must have been a very upsetting experience for you, and I am glad to hear the positive comments you have offered.

We also know it is difficult to have to keep repeating the story to different people, and we are working on ways to reduce that, when it is not necessary.

We also try to avoid moving people at night, but sometimes it is unavoidable, as you may know Ward 1 is an acute admissions unit and can be a busy environment with people being admitted at all times of the day and night, and moving you to another ward would have been intended to be the best thing for you and would also mean new patients could be admitted more quickly. But, we know it is not ideal for patients to be disrupted in the night and we are sorry about that.

We will of course pass on your feedback to all concerned, including the estates team - there has been a lot of reconfiguration of wards, including Ward 9, in the last few months, so if they have not already addressed the issues of the bathroom facilities, I assure you they will be made aware of your concerns about that. Thank you for those kind comments about our hard working nursing staff on the Ward.

I would also like to apologise that you are not clear about what caused this episode, and hopefully those OP appointments will shed further light on that, but if you have any concerns, please do contact our patient experience team at any time and they will do all the can to help.

It may be that you could contact your GP as they should have a letter from the consultant who was looking after you then, and he may be able to explain more. You can also ask us to send you copies of all letters we sent to them, please do feel free to request this at any appointment.

You can contact us on 01274 364810 - if we cannot answer when you call please leave your name and number and mention this review, and we will call you back. Or you can email patient.experience@bthft.nhs.uk if you prefer. Please give us your full name, date of birth, address, and hospital number ( this begins RAE or MRN and will be on any paperwork from us) on any message.

I hope you are feeling better now and that you will soon have the diagnosis and any treatment you may need.

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