This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Absolutely Fabulous

Posted By Blue badge

"Absolutely Fabulous"

About: Borders General Hospital / Accident & Emergency Borders General Hospital / General Medicine

(as the patient),

Recently I had to call NHS 24, I was dizzy and no balance. The ambulance arrived around 11 pm and worked on me for about three quarters of an hour then decided to take me to the hospital the crew were fantastic. When I got to the A&E the staff could not have been more helpful and friendly and could not do enough for me. They too were absolutely fantastic.

When I got into ward 6 at about 4am the care in the ward went to an even higher level, all the staff I met were so helpful, friendly and very professional and very courteous and even though they were run off their feet they still had time to smile and no requests were any bother to them, they could not do enough for me, they were absolutely fabulous.

Given their workload overcrowding and understaffing all these girls and male nurses are not paid nearly enough for the good work they do.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lynn McCallum, Medical Director, NHS Borders 6 years ago
Lynn McCallum
Medical Director,
NHS Borders

Along with the Director of Nursing, we are collectively responsible for the clinical care delivered within NHS Borders.

Submitted on 18/04/2018 at 16:20
Published on Care Opinion at 16:24

picture of Lynn McCallum

Dear Blue Badge,


Thank you for taking the time to tell us of your experience in the Borders General Hospital. I am sorry that you needed to come into hospital but am really delighted that you felt well cared for during your time with us.

Having come through an incredibly tough winter, I am really proud to work with such an amazing, multi-disciplinary team of professionals who despite being a little weary still manage to smile and reassure each individual patient, during what is a scary and uncertain time.

I will forward your very kind words to both the Emergency Medicine and MAU staff and I know that hearing your story will be a great morale boost!

I very much hope that you have now fully recovered from your acute illness!

Best wishes,

Lynn
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Gareth Clinkscale, General Manager - Unscheduled Care, NHS Borders 6 years ago
Gareth Clinkscale
General Manager - Unscheduled Care,
NHS Borders

Submitted on 18/04/2018 at 16:25
Published on Care Opinion at 16:36

Hi Blue Badge,

I'd like to echo Lynn's comments - it is absolutely fantastic to receive such positive feedback! We'll ensure this good news is shared with the Emergency Department and ward 8 MAU teams. They'll be deligted to hear your story.

Hope you are feeling better.

Best wishes

Gareth

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k