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"Total Admiration"

About: Pinderfields General Hospital / Accident and emergency

I was in severe pain with a kidney stone yesterday as I discovered after a long process of being seen, checked, monitored and scanned by the NHS staff at Pinderfield's Hospital.

My experience of the staff is a very appreciative and positive one.

Those doctors, nurses and staff barely stopped for breath in the time I was there, and I was in the A & E department for some 7 hours. Yes, a very long time but this was to be expected such was the demand on the services on a busy Saturday, and although it was a long old slog, I was so thankful for the staff's wonderful care during my time there. Their help, advice and treatment was first class, despite being under extreme stress. I truly was taken aback at how they managed to cope and in my view, the wonderful nurses and doctors who looked after me should receive medals, truly.

Although my treatment is ongoing, I just had to express my thanks and experience.

We should be so very thankful for the NHS and its hardworking staff, from the tea lady to the consultants.

Bless them all!

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Responses

Response from Pinderfields General Hospital 6 years ago
Pinderfields General Hospital
Submitted on 16/04/2018 at 07:01
Published on nhs.uk on 17/04/2018 at 03:39


Thank you so much for your glowing review of our A&E Service and your appreciation of our staff.

As you say, you had a very long wait (for which I apologise for) but we are aware that at times, A&E does get very busy especially at the weekends.

However, I am delighted to hear that you have had such a positive experience and acknowledge how hard staff work under extreme stress and pressures of a busy service.

We are constantly striving to make our service to patients better and more efficient and your comments are heartening and shall be passed to the team.

Thank you very much for your time and I wish you a speedy recovery.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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