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"I get referral from my GP to A&E Peterborough"

About: Peterborough City Hospital / Accident and emergency

My wife was 9 weeks pregnant and for the last 3 weeks she couldn't retain any food or liquid, her health was in hihg risk. Midwife told us that she needed medicine so keep her and baby healthy. she sent us to the GP, Our GP couldn't help and sent us to the emergency hospital.

It was quite morning, no more than 2 person on the waiting room and just the receptionis,

after talking to her and explain the situation that she didn't care, a nurse came by and basically laugh at us, also said she doesn't look sick. This is not an emergency case we can't do anything for you here. After that she kick us out and me and my wife didn't know how to behave. My wifre cryed all the way home.

Very rude, unprofessional and unhelpful people.

they don't care about ill people and even we feel insulted.

Avoid Peterborough emergency unit as much as you can.

I didn't catch the nurse name but she should be fired.

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Responses

Response from Lesley Crosby, Deputy Chief Nurse, North West Anglia NHS Foundation Trust 6 years ago
Lesley Crosby
Deputy Chief Nurse,
North West Anglia NHS Foundation Trust
Submitted on 16/04/2018 at 16:27
Published on Care Opinion on 17/04/2018 at 11:26


I am so sorry to hear about your experience and I am obviously concerned about the comments you have posted. We want to ensure all of our patients receive good quality care and I am disappointed that this is not what has happened in your case.

If you would like to discuss this in more detail please do contact our Patient Advice and Liaison Service on 01733 673405. Once again my apologies that not all of your encounters have been positive.

Regards

Lesley Crosby

Deputy Chief Nurse

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