Great healthcare staff in my experience so far.
Practice nurse and healthcare assistant excellent.
However, apart from one receptionist who was really proactive and helpful the two others I've come across have been simply patronising, unhelpful and deliberately awkward.
It's bad enough suffering from high BP due to the white coat effect when visiting the surgery but receptionist adding to it isn't helpful.
The surgery charges £1 per sheet to press print on their computers to give you your own blood test results; but they won't let you have them by emis either. So, you have no choice but to pay.
Is it a scam to raise money? Perhaps or perhaps not....so asked to speak to practice manager, told not available. Asked for contact email, told no email even for general enquiry - understand about patient sensitive data. I was told that it had to be pen and paper in writing because that's what the practice manager wants.
Earlier in the week, I asked for a subject level access under DPA of my patient file. I was given an emis access form! The ICO would be interested in the level of training of reception staff.
Please do not spoil the great work of healthcare professionals at your surgery through poor admin practices.
"Pay to see your test results"
About: The Healthcare Centre The Healthcare Centre Preston PR1 5AF
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