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Been told no appointments available

Story from nhs.uk

"Been told no appointments available"

About: Chelsea & Westminster Hospital / Ophthalmology

I received my usual letter to call to make an opthalmology appointment. I have just called to make an appointment for my annual opthalmology check up. I have been attending the hospital for over 10 years. I have just been told that there are no appointments available.

What does that mean?

Just like that, no appointments. This is ridiculous.

I asked to be put through to the department but of course the phone just rang and no one answered.

Legally I am entitled to an appointment within 18 weeks.

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Responses

Response from Chelsea & Westminster Hospital 6 years ago
Chelsea & Westminster Hospital

Submitted on 04/04/2018 at 15:47
Published on nhs.uk at 20:06

Dear Patient,

We are sorry to hear of your concerns. However before we can proceed with your enquiry we require further details from you. Please can you provide your name, hospital number and/or date of birth? Upon receiving this information your enquiry will be passed on to the relevant managers. Alternatively, you can contact the Ophthalmology management on 02033153235 or 02033152780 who would be able to provide you more details.

Kind Regards,

Patient Experience Team

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