This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Lothian Unscheduled Care Service - LUCS

Posted By Happy brick

"Lothian Unscheduled Care Service - LUCS"

About: NHS 24 / NHS 24 (111 service) NHS Lothian

(as a service user),

After jumping through hoops via nhs24 to get an appt.

My son was seen pretty close to his appt time. Doctor was very efficient in his assessment and issued a prescription.

Absolutely no complaints with the service.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 6 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 03/04/2018 at 08:17
Published on Care Opinion at 11:30

picture of Shona Lawrence

Dear Happy Brick

Thank you for your comments via Care Opinion. I am pleased your son was seen by the Out of Hours Service and received an efficient assessment and medication to assist his symptoms. I do hope he is feeling much better.

I note you have posted a further story on Care Opinion which appears to be in relation to your son's continued condition. I am sorry that you had to make further contact with NHS 24. It would be good if you could contact us to provide some additional detail. Our Patient Affairs Team can be contacted at patientaffairs@nhs24.scot.nhs.uk or by telephone on 0141 337 4597.

Thanks again for getting in touch.


Shona


Shona Lawrence

NHS 24 Patient Affairs Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Patient Experience Team, NHS Lothian 6 years ago
NHS Lothian

Submitted on 03/04/2018 at 10:56
Published on Care Opinion at 11:29

Dear Happy brick,

Thank you very much for your feedback in relation to the service you received from NHS Lothian. Our colleagues at NHS 24 will also receive your feedback.

We are very grateful that you have taken the time to share this with us.

Best wishes to your son and yourself.

Pamela

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k