This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Why does one have to be wealthy to be able to..."

About: Kent & Canterbury Hospital / Ear, Nose and Throat

I recently was referred to a hearing specialist at the K & C: my first appointment was at Ashford and subsequently I was asked to attend a clinic and the K & C.

I was in no way surprised to be kept waiting for an hour, but I was very surprised to be informed that whilst my hearing was beyond the help of ordinary hearings aids or even a BAHA, I had to wait until I was stone deaf to qualify for a cochlear implant!!!!!!

I enquired about private funding and lo and behold!

Miraculously this would be fine, all I had to do was produce money to the tune of about £50,000 and then iI would be able to hear!!!

Meanwhile failing to come up with the necessary funds I was told that the Falls Clinic at the K & C would accept me (!) and that I should consider a house move to a bungalow and also purchase a Zimmer frame.

I only wanted to hear, not to move about festooned with equipment.

OH dear:

I knew that the NHS was collapsing. but my experiences have taught me to steer clear of the K & C - there were many semi-uniformed people bustling importanltly up and down the many corridors, carrying bits of paper - lots of staff but nobody seemed to DO anything.

Such a shame, such a total waste of my time, and that of the staff member who seemed happy that I should remortgage my house and sell anything valuable in order to be able to hear again.

Spot the anomaly !

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kent & Canterbury Hospital 6 years ago
Kent & Canterbury Hospital
Submitted on 11/04/2018 at 13:49
Published on nhs.uk at 15:06


I am sorry to read about your hearing loss and your subsequent frustrations.

If you would like some further assistance, or more information about the reasons behind the funding for equipment, please contact the PALS team who will look into this for you.

You can do this by contacting PALS at:

Email: ekh-tr.pals@nhs.net

Phone: 01227 783145/864314

Website: https://www.ekhuft.nhs.uk/patients-and-visitors/information-for-patients/patient-experience-team-and-pals/making-a-complaint/complaint-form/

Many thanks.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k