This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Parking Charge System changed - for the worse

Story from nhs.uk

"Parking Charge System changed - for the worse"

About: Countess Of Chester Hospital / Clinical haematology

The pay on foot system which gave you a ticket on entering the car park which you then out in a machine to pay before leaving has been changed. The new system records vehicle Reg number automatically on entry, and the payment machine in the building requires you to key in your registration number to be told how much to pay. When I visited several elderly people were distressed because they could not remember their registration numbers. 2 of the 3 machines I visited would only take credit/debit cards not cash.

It is a surprise that they have changed the machines having recently paid to upgrade the machines to take the new £1 coin. The new system is not fit for purpose in my view

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Countess Of Chester Hospital 6 years ago
Countess Of Chester Hospital

Submitted on 29/03/2018 at 15:41
Published on nhs.uk at 17:06

Thank you for your feedback, we appreciate the time you have taken to post a comment.

We are sorry you feel you had a negative experience. We take all patient feedback seriously and therefore we will use your comments to see what we got wrong.

Please be assured that your comments will be shared with staff in the department.

However, please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have identified as a result of your comments.

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k