"No communication"

Elderly confused mum taken to urgent care via ambulance I followed in car

Gave mums details at reception and was anxious to go to mum

Was told by reception I was not allowed until the nurse had finished with her tests

I expressed my concern that mum couldn't walk and needed hoist to get in and out of bed

When I finally got to mum she had been lifted manually and it hurt so my message is do not be the judge of what is in best interest of a patient listen to relatives

Insult to injury throughout transfers during the day this happened to my mum whenever a relative not around

Disgusting dignity and caring you do not know the meaning of the words!