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Treatment received on Monday 19th March at 10.20am

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"Treatment received on Monday 19th March at 10.20am"

About: Good Hope Hospital / Ophthalmology

I am writing to you to express my disappointment at the poor treatment I received on my last visit to the Ophthalmology Dept at Good Hope Hospital

I had a painful, uncomfortable experience and had difficulty seeing afterwards, in fact my wife had to lead me to the car as I could not see well enough to walk unaided.

This is the first time I have experienced this.

It started when I had an excessive amount of iodine put into my eyes before the injections.

I asked the nurse not to put anymore in during the injections but she did which made the problem worse.

The other problem was the careless fitting and removal of the equipment used to keep my eyes open for the injections as this caused redness and damage.

The nurse gave me some drops afterwards as she could see the problem.

The nurses were pleasant but maybe not quite aware of the correct procedures.

I apologise for this complaint and look forward to seeing the doctor on y next visit. Eric Holford

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Responses

Response from Good Hope Hospital 6 years ago
Good Hope Hospital

Submitted on 12/04/2018 at 09:07
Published on nhs.uk at 10:05

Dear Mr Holford,

Please accept my apology in the delay in responding to your posting.

Your posting was forwarded to the Senior Management Team for Ophthalmology, who has now had the opportunity to review your treatment.

As a Trust, we are very sorry that you experienced pain and discomfort following your procedure on 19th March 2018 and that you felt the speculumn was fitted and removed carelessly.

I have been advised by the Clinical Nurse Specialist who treated you, that in accordance with both Department and RCO Guidelines, you was given the correct amount of eye drops, which include iodine. (RCO – Royal Colleague of Ophthalmologists).

The preparations are carried out to prevent serious eye infections; however, it is appreciated that some patients do experience more redness than others.

It is recognised that both your eyes were red following your procedure and that you was provided with artificial tears for relief.

As a department, the Ophthalmology team want to ensure that all their patients do not leave in any distress or discomfort and/or having visual problems, as they pride themselves on providing a high standard of ophthalmic care.

The Clinical Nurse Specialist has asked that we convey her personal apologises to you for your experience, as she was not made aware of your concerns prior to you leaving the department.

Should you experience any issues during your next appointment, please speak to a member of the team prior to leaving the department, as they will be more than happy to discuss your concerns.

Once again, thank you for your posting.

All patient feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary.

We continually strive to improve our service for all patient’s and visitors.

Yours sincerely

Miss J. Langham

Patient Services Officer

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