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"Concerned about my wife's care"

About: Crosshouse Hospital / Combined Assessment Unit (CAU) Crosshouse Hospital / General Medicine

(as a relative),

I am very concerned about the care of my wife at Crosshouse Hospital. I took my wife to the Ayreshire Dr on call service on Monday evening. She had a really sore head saying she could feel the blood in her head pounding and was in a lot of pain. The Dr measured her blood pressure which they identified as dangerously high, and they felt there was a risk of a stroke. The Dr advised us to go the Hospital and told us that they would phone ahead.

We got to the hospital later on that evening and the nurse did an assessment. I stressed to the nurse about what the Dr had said and the need for some medication for the blood pressure was asked to wait. 45 mins later, the pain my wife was in was getting worse and I asked the nurse who told me that the Dr would come down but was very busy. Still nothing was done. She was given two cocodamol a bit later but still nothing was done about the high blood pressure. My wife was moved onto Orange Ward, when the ward nurse came in to ask for more details she tried to suggest that it was just a migraine. I was still trying to ask about why nothing was done about the high blood pressure but we were told to wait until the Dr came.

It wasn’t til the early hours and 5 hours since we got the hospital that the junior Dr came to see my wife. More pain killers were given but the blood pressure issue was still not addressed.

At 7 am the next morning the Consultant came in and then did prescribe medication for the blood pressure and some tests were ordered and she was moved to Ward 2D. Its 3 days since admission and we are still waiting for the CT scan and a Lumbar puncture. I am concerned about the care of my wife. I wonder why it took 9 hours for them to address the issue which was raised by the on call dr who sent us to the hospital. One of the nurses when I raised this told me that I couldn’t know, that I wasn’t a dr, but I was trying to relay what the Dr on call had said, so I wasn’t at all happy with the way this was managed.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 28/03/2018 at 08:41
Published on Care Opinion at 11:28


picture of Eunice Goodwin

Dear annoyedhusband,

I am sorry, both you and your wife must have found this very distressing. Sometimes delays can be inevitable and unavoidable, however, being kept fully informed can enable us to be comfortable with the delay. It doesn't sound as if this happened in your wife's case. I wonder if you would like me to look into this for you. To do so, I will need to know your wife's date of birth and address. My email address in Eunice.goodwin@aapct.scot.nhs.uk and my phone number is 01563 826222.

Thank you for taking time to highlight this to us.

I hope your wife is back home and recovered from whatever caused her visit.

Kind regards,

Eunice

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