"Register a complaint"

I recently rang 111 regarding my step father. I was given an appointment with the out of hours GP at St Richards Hospital Chichester for that evening I duly took him down to see the GP who was running late. We got in to see the GP at approximately 40 mins after our appointment time. When I explained what I thought was wrong, I found they were extremely unhelpful, saying that the issue wasn't urgent and I should have made an appointment with his own GP, either that day or the following day. I explained that by the time I'd arrived at my step father's house, it was too late to make an appointment that day with his own GP, and I said I was concerned that the issue needed attention at that time, rather than the following day. The GP wasn't even going to look at my step father, but I insisted they did. They took a look, and that is all it was, a quick look, commented (unfavourably) upon personal hygiene, but then reluctantly wrote a prescription for him, saying that they were unable to refer him, had it been required, to any other dept.

What they totally missed was another serious underlying cause of his ill health - something that then required me to take him to A&E the following evening, and which resulted in a stay in hospital of over a week. If they had noticed the symptoms, even if they couldn't have referred him to another dept, they could have advised me to take him straight round to A&E there and then, rather than him having to suffer for another 24 hours. I am totally dissatisfied with both the GP's attitude and the appointment, hence the reason for my complaint.