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"Not impressed"

About: Hull Royal Infirmary / Accident and emergency

Recently took my little boy to children’s a&e following directions from NHS 111. The care in a&e was good minus having to explain to every person I saw why I was there despite the previous person noting this down. The doctor I saw was helpful and made decisions quickly. Kept me aware of what was happening, the nurses were good as well trying to keep my little boy happy especially as he was very upset with himself. When moved on to the assessment ward on the children’s ward however the nurses wasn’t as helpful. Felt like some of them were a bit snotty with me and seemed very annoyed by what I allowed MY son to do. I felt like they expected me to be a magician and just unhappy by some of their comments. Was seen by the paediatric doctor who was superb! Moved on to acorn ward early hours of the morning. One nurse was superb but considering my son needed to be monitored nobody came to see him or take his pad for his urine sample until reminded. Was awaiting discharge but told I could be waiting until early afternoon (that’s understandable as we had to wait for the doctor) but nobody came to ask if he even wanted any dinner! I had to ask the nurse if he was allowed dinner and was then brought the leftovers basically. Was not allowed to leave his room in case of infection as he was sick which I understand but then you’ve got someone else shouting down the corridor ‘are you going to be sick? Let’s go to the playroom’ which I wasn’t pleased with as it was driving my son crazy sat in his room. The doctors and nurses should also have come in wearing red aprons & gloves when entering the room but none of them did so and then walked straight into the next room which could potentially pass infection yet my son was not allowed to leave the room. Overall I’m not particularly satisfied with the care once moved onto acorn ward and feel this could be improved!

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Responses

Response from Hull Royal Infirmary 5 years ago
Hull Royal Infirmary
Submitted on 30/04/2018 at 11:48
Published on nhs.uk at 12:06


Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in Acorn.

We will ensure your comments are shared with the correct team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) who will be able to take further details and advise accordingly.

The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: pals@hey.nhs.uk

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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