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Excellent X Ray experience

Story from nhs.uk

"Excellent X Ray experience"

About: The Grange

I live in Ackworth and had an appointment at the Ackworth surgery about a problem that I was having with my right knee. My GP decided that I needed an X Ray and would refer me to the Pontefract Hospital but was unsure of when it would take place.

We have some friends who live in Hemsworth and previously they have given good reports of the X Ray facility at the Grange Medical Centre and so I asked my GP if it was possible for me to go there.

The appointment was made within 24 hours and I was very happy with my visit. The radiologist called me on time and

I was immediately made to feel comfortable and at ease.

Pleasant, courteous and thorough is how I would describe the way that I was treated during the appointment.

Subsequently I went for an MRI scan at Fitzwilliam and was told I needed to see an Orthopedic surgeon. There were long waiting lists for consultations and even longer lists for treatment at local hospitals. Again on recommendations from friends I opted to go to the Barlborough Orthopedic Hospital near Chesterfield. Within a week I had a consultation and after 8 days was given an appointment for keyhole surgery. 20.3.18

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Responses

Response from The Grange 6 years ago
The Grange

Submitted on 20/03/2018 at 08:40
Published on nhs.uk at 12:06

Thank-you very much for taking the time to provide us with positive feedback following your recent visit to The Grange Medical Centre.

I was very pleased to hear that your GP surgery agreed to your request to be referred to The Grange Medical Centre for your recent x-ray, and I am also delighted to hear that the service was recommended to you by family and friends.

It was lovely to read your comments on the radiographer who carried out your procedure. We do pride ourselves on providing excellent customer service to our patients, and I was glad to read that you found him to be prompt and courteous, and that he put you at ease during your procedure.

Your comments have been shared with the member of staff via his Line Manager, and have also been shared with the Practice Management Team.

I am very pleased to hear that you are satisfied with the service provided to you, and that you would have no hesitation in recommending our x-ray service to family friends.

Thank-you again for the positive feedback, and I hope we can continue to provide you with excellent service during any future visits to the surgery.

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