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"Treated like a naughty dog by orthopaedic..."

About: Royal Surrey County Hospital / Trauma and orthopaedics

After waiting nearly 5 months I was seen in the orthopaedic clinic this morning by an exceptionally rude and unhelpful consultant. I was spoken down to in an extremely demeaning way including having fingers waved in my face like I was a naughty dog being told off by its owner. I was not allowed to express my opinions or to discuss my condition as I was frequently made to stop speaking by the consultant who had little to no people skills. My notes had failed to be read by this individual and as a result I was accused of my condition being “psychosomatic” even though I have been receiving treatment for the same condition in another department in the same hospital. I do not appreciate having the door left open to the consulting room during my appointment and view this as a breech of my confidentiality. Thankfully I do not have to return to see this consultant again. Further more , this consultants secretary/PA staff are exceptionally difficult to get hold of and you can wait up to a fortnight for anybody to get back to you regarding a simple enquiry. I would not recommend this service to anybody.

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Responses

Response from Royal Surrey County Hospital 6 years ago
Royal Surrey County Hospital
Submitted on 20/03/2018 at 08:29
Published on nhs.uk at 12:06


Thank you for sharing your feedback.

We are sorry to read that the care provided by Royal Surrey does not appear to be of the high standard that we aspire to.

Please email us at rsc-tr.communications@nhs.net so that we may investigate.

We value all feedback so thank you for taking the time to let us know your thoughts.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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