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Pointless crisis team

Story from nhs.uk

"Pointless crisis team"

About: Edward Street Hospital

Rang the crisis team due to my grandfather's dementia getting worse he won't eat, drink, use the toilet (he is urinating in his bed and not telling us) he is abusive and has hit me a few times, anyway the crisis team had social services contact us (very rude on the phone) useless told us the abuse is nothing and to just get incontinence pads. Don't bother ringing the crisis team it's a waste of you're phone bill

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Responses

Response from Edward Street Hospital 6 years ago
Edward Street Hospital

Submitted on 13/03/2018 at 14:43
Published on nhs.uk on 14/03/2018 at 02:41

Thank you for taking the time to post your feedback about your experience at Edward Street Hospital. We always aim to offer the highest standards of care and are disappointed to hear about your negative experience in regards to your concerns about your grandfather’s health.

We would like to assure you that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience.

If you would like us to look into your concerns further, please speak to our patient experience team directly on 0800 587 7720. Alternatively, you can email bcpft.pei@nhs.net

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