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Care Opinion

Staff not displaying name badges

Posted By sigmaqg99

"Staff not displaying name badges"

About: Crosshouse Hospital

(as a service user),

I posted an opinion approx. 3 months ago about Porters name badges at Crosshouse Hospital (A&E/X-ray). I was back for a follow up appointment and noticed NOTHING had changed. I am very disappointed that no improvement- or change has happened despite what the response posted said. This is a simple, important part of front line staff clearly and visibly displaying who and what their name is. The #hellomynameis... ethos is around this concept, the cost is minimal and benefit to public/patients huge. I don't understand why NHS AAA hasn't adopted this for all staff? 

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
We are preparing to make a change
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/03/2018 at 16:14
Published on Care Opinion on 15/03/2018 at 09:56

picture of Eunice Goodwin

Dear sigmaqg99,

I passed this post (and a reminder of your previous post) to the senior management team for this area. The managers have agreed to look into the cost of this and time-scale for the provision of the badges.

I will post an update here when I have more information.

Once more, thank you for raising this with us. I am sure it will help many other visitors and patients too.

Best wishes,

Eunice

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