"Very impressed, felt well looked after..."

About: Stafford Hospital

What I liked

I recently had day surgery from the day and theatre admissions unit. The staff were lovely, reassuring and caring. I was very impressed with the care I received from healthcares to the consultant.

The students were a credit to the department, particularly the two who admitted me.

The sitting in the waiting area rather than being admitted to a bed I found rather helpful, as it meant there were people to talk to to keep myself distracted pre-op.

What could be improved

I could have done with being left a jug of water - not just a half cup, particularly having been NBM all morning. It came when I asked, and other people had one I think it was just an oversight but I didn't think to ask until later on.

Story from nhs.uk

Responses

Response from Charlotte Garrity, Communications Officer, Mid Staffordshire NHS Foundation Trust 9 years ago
We are preparing to make a change
Charlotte Garrity
Communications Officer,
Mid Staffordshire NHS Foundation Trust
Submitted on 16/06/2011 at 16:28
Published on Care Opinion at 22:31


We are always pleased to hear about the positive experiences of our patients so we really appreciate that you took the time to come online and post a comment. It is also a real credit to the students in the department that they have had such positive feedback so I will ensure that the Manager on the Day and Theatre Admissions Unit recieves your comments so they can be passed on.

I am also sorry to hear that you weren't given a jug of water and will ensure staff are made aware that they need to check that patients have enough water within reach.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Stafford Hospital 9 years ago
Stafford Hospital
Submitted on 16/06/2011 at 17:27
Published on nhs.uk on 17/06/2011 at 04:01


We are always pleased to hear about the positive experiences of our patients so we really appreciate that you took the time to come online and post a comment. It is also a real credit to the students in the department that they have had such positive feedback so I will ensure that the Manager on the Day and Theatre Admissions Unit recieves your comments so they can be passed on.

I am also sorry to hear that you weren't given a jug of water and will ensure staff are made aware that they need to check that patients have enough water within reach.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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