"It was a pleasure to have an accident in..."

About: University Hospital Of North Durham

What I liked

I liked immensely the fact that after having an accident at work on the Tuesday, I was in theatre getting it fixed on the Wednesday and on the road to recovery by the Friday! Yeah I had to wait 9 hrs on the Wednesday for my slot but the fact is it was done the day after.

The staff members who treated me.

What could be improved


Anything else?

I am a BUPA member through my employer and could have gone private but there was clearly no need to use the service. The NHS excelled in fixing me up.

From the lady in triage, to the Docs in A&E who treated me to the wizards in theatre who done the repair and to the squad of nurses and physiotherapists in the plastics dressings clinic, I thankyou all for getting me back to graft.

I would like for my comments to be read by the departments above as it's important for them to know that they are doing a great job and only the minority of patients are whingers I'm sure.

Story from nhs.uk


Response from University Hospital Of North Durham 5 years ago
University Hospital Of North Durham
Submitted on 20/11/2014 at 14:40
Published on nhs.uk on 24/11/2014 at 03:01

Thank you for providing feedback from your visit to University Hospital of North Durham in 2011. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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