"Outraged with doctor's attitude"

Early January 2018 I was telling my 6 year old daughter to her appointment at QMC, Nottingham. She is severely disabled with complex physical and communication  needs. This was an infrequent visit to Orthopaedic for an annual review. I had his older brother with me too as it was still the Christmas Holidays.

On arrival, we were seated in the waiting room. Then a woman who didn't introduce herself shouted across the waiting room "Do you need to go for an Xray?" I didn't know the answer to this as we had just arrived. She shouted again. I shrugged. She then told me I had to go for an X-ray and gave me directions around the hospital with instructions to come back.

When we came back, we sat somewhere else and then were met by a man who ushered us into a room. I think he introduced himself but I don't know who he was because he sole with his back to us and mumbled. I was still gathering the children's coats. I don't think he was the consultant named on the letter.

I came with a concern about my daughters spine and posture. He was only interested in her hips, as this was the predetermined purpose of the check.

Midway through the appointment, as my daughter was partially undressed, another man entered the clinic room (from another door) and started looking at my daughter and talking to the other man in the room (I think he was the junior doctor). He did not introduce himself. He wore no NHS lanyard or identifiable professional badge. Just looked like a regular middle aged man had wondered into our appointment and was looking at my half naked 6 yr old daughter. I was outraged! His only communication with me was to wink at me! Just got the hell out of there. My guess is that he was a senior consultant from the way he was talking to the junior doctor. He obviously feels he doesn't need to introduce himself or wear ID, or treat his patients and carers with any respect.

Ideas for improvement: 

-Introduce yourself, wear ID, 

- Look at and talk to patients/carers;

- Don't shout across waiting room;

- Explain what is happening and why;

All very basic and simple principles of care.