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"Go elsewhere if you have mental health needs"

About: Kingswood Health Centre

Experience 1) Locum Dr seen as new patient requiring repeat prescription for antidepressants.

Experience 2) collection of repeat prescription incorrectly dosed lower by receptionist and then suggested I collect a 2nd prescription to get the right amount = double prescription costs

Experience 3) asked to see a Dr with an interest or added experience in mental health as wanted to discuss coming off antidepressants and was told they're all the same, saw Dr who recommended I cut down by more than half and gave no advice on withdrawal symptoms or how to cope. After researching this topic, there are many health warnings attached, that I am experiencing and no support or warning from the Dr I saw. Talk about patient care, couldn't wait to get me out the room. With possible side effects of suicidal thoughts you'd think they may have spent some time on it.

Overall, a health service that feels like they're just going through the motions. Will be looking to move practice.

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Responses

Response from Kingswood Health Centre 6 years ago
Kingswood Health Centre
Submitted on 29/01/2018 at 10:28
Published on nhs.uk on 26/02/2018 at 17:17


Thank you for taking the time to submit feedback to our practice. We are sorry to hear that you were unhappy with the service provided on this occasion.

We take all comments seriously and endeavour to use the information to improve our service. However it is difficult to act on anonymous feedback. I would ask that should you wish me to look into this matter further, you contact myself, the Operations Manager at the surgery. This will enable us to investigate the points raised further and also pass on any feedback to the appropriate staff.

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