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"12 month wait"

About: Compass House

Initially got in contact with Exeter Das in January 2017 after suffering a severe bout of depression lasting for a number of weeks. As I was working I needed an evening time appointment which was why I was recommended by my gp to get in touch as my local practice did not offer evening appointments. I answered the questionnaire over the phone and scored in the highest bracket of depression, was told there might be a bit of a wait.

In August of that year I finally saw somebody to be assessed again as to suitability of treatment. I had two 30 minute sessions then was told I would be 'fast tracked'' maybe onto some level 3 treatment?

In late December of that year I was finally seen by a very nice, respectful member of staff for 3 sessions then told again there would be a further wait of a couple of months for any more.

I appreciate I was told there would be a wait but had no idea it would be that long which I find ridiculous as at the time of getting in touch i was pretty desperate. Luckily, I suppose, I am a long term sufferer of depression and have had severe spells before so do have some coping methods. I also have an understanding employer so managed to keep my job and avoided coming to any harm. I worry if someone else who was not able to cope so well was given such a waiting time what may happen regards their health if they were suffering as I was. I only opted for evening appointments initially to avoid the extra anxiety that taking time off from work during the day would have given me. If I had been told the wait would be so long (surely i could of been given an idea of roughly how long the wait would be? E.g. more or less then 6 months?!) then I would of reconsidered my options and probably gone for daytime appointments at my local health provider.

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Responses

Response from Ruth McClelland, Communications & Engagement Officer, Devon Partnership NHS Trust 6 years ago
Ruth McClelland
Communications & Engagement Officer,
Devon Partnership NHS Trust
Submitted on 05/03/2018 at 10:05
Published on Care Opinion at 10:35


Thanks for leaving your feedback here about your contact with our Depression & Anxiety Service in Exeter. It is very disappointing to hear that you had such a long wait for treatment and we would like to apologise for this and that you weren’t given more information, or alternative options, at the outset. We would like to pass your feedback to the team manager for review and sharing with the team. Please get in touch with our Patient Advice and Liaison Service (PALS) on freephone 0800 073 0741 or by email dpn-tr.pals@nhs.net so we can look into your experience in more detail and identify any specific learning points for the team. With best wishes.

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