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"Unable to get appointment"

About: Unity Health

Having completed the online consultation which is time consuming I received an email 2days later requesting me to make an appointment. I have spent most of today trying to get through on the telephone unsuccessfully. I am confident the same will happen tomorrow.

Therefore the only way to get an appointment is to complete an online consultation, wait 2 days for a reply and then find the time to go to the surgery to make an appointment.

I cannot help but feel that this system is set up to deter patients from seeing their GP.

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Responses

Response from Unity Health 6 years ago
Unity Health
Submitted on 05/03/2018 at 12:09
Published on nhs.uk at 14:07


Thank you for your feedback. We do take patient feedback seriously and would like the opportunity to discuss your comments further. Please send your name and telephone number to admin.unityhealth@nhs.net, and a member of our management team will respond in person. Thank you.

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