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Nuclear Medicine

Story from nhs.uk

"Nuclear Medicine"

About: Northampton General Hospital (Acute)

I contacted Nuclear Medicine on the 12th Feb to find out how long I would be on the list for an appointment and was helpfully told my appointment date and time.

I duly waited for my letter which didn't arrive.

I contacted the hospital Monday and was told they would leave a letter out for me.

On arrival and after the disaster of trying to park I was given a copy of my letter which was sent to an address that I moved out of 11 years + ago.

I can't fault the nursing staff, or the radiographer etc they were helpful and friendly.

I am so appalled that they didn't check the referral from my local hospital to their records.

Had I not have rang I would have missed my appointment.

And for the lack of parking and the state of the car parks and roads can you really justify £10.

People aren't really coming out of choice are they.

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Responses

Response from Northampton General Hospital (Acute) 6 years ago
Northampton General Hospital (Acute)

Submitted on 22/02/2018 at 09:27
Published on nhs.uk at 10:06

We are sorry to read we sent your appointment letter to your old address.

Please accept our apologies for the inconvenience caused.

We do try to ensure our patient records are kept up to date but unfortunately on this occasion this did not happen.

We will forward your comments onto the relevant team at NGH to raise awareness of this issue and to emphasise the importance of checking patient records.

Thank you for raising this issue, we always value this type of feedback which provides the opportunity to improve our communication with patients. We are pleased to note however that you were happy with the care you received in the Nuclear Medicine Department.

Kind regards, NGH.

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