"Eyeing up the queue"

Thank you for taking the time to give the RVI Ophthalmology department your valuable feedback. Please accept our apologies that information regarding waiting times was not forthcoming, the Nursing staff should endeavour to inform patients of delays in clinic and there are screens down the side corridors to highlight waiting times. Unfortunately, two of the screens are presently away for repair and in light of this we have, in the last few days, had white boards installed in all of the clinics, identifying the medical and nursing team assigned to the clinic as well as highlighting any delays.

The Friends and Family forms should be distributed at the time of checking in to the department and cards should be available on each of the clinics, however please accept our apologies if neither of these options were made available to you at your last clinic appointment. Administration staff have been reminded of the importance of ensuring that patients have access to the Friends and Family forms and cards.

There are a number of different alarms that can sound within the hospital and we would expect the nursing team to alert patients to any alarm that sounds and to provide advice or reassurance about how to respond. The nursing team has been reminded of their responsibilities in this regard.

All feedback is invaluable to us to help us develop and improve the services we provide and should you wish to discuss your concerns further then, please do not hesitate to contact Matron Julie Graham on 0191 2139812.