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"Excellent Dr care"

About: Darent Valley Hospital / Accident and emergency

I spent 5 hours in A&E yesterday with chest pain. While most of the staff look overworked I can't fault them. It was very busy and I'm guessing it's been like that for a while now. The receptionist wasn't a great start but soon i went for triage and was seen buy very efficient and right to the point person. Then I was seen by a nurse who took my blood and did my ECG. Quiet but again efficient. After that it was 4 hours wait. At 1am I was finally called to see a dr and the encounter exceeded my expectation. The Dr first joked with me to put me at ease, asked me a lot of questions about how i felt before moving onto the file in his computer. He was very thorough and explained everything to me in a way i could understand. Then ordered chest X-ray and instructed me what to say and expect from my gp as a follow up. It turned out my chest pain was not very serious but i felt well looked after and reassured upon leaving the A&E. Thank you Dr you were really great and thank you to everyone else who worked so hard that night. You deserve be recognised for what you do.

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Responses

Response from Darent Valley Hospital 6 years ago
Darent Valley Hospital
Submitted on 06/03/2018 at 12:50
Published on nhs.uk at 15:06


Dear Edyta

Thank you for your lovely feedback.

With our best wishes

The Communications Team

Darent Valley Hospital

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