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waiting for a doctor

Posted By Criss

"waiting for a doctor"

About: Forth Valley Royal Hospital

(as other),

We had Visit in hospital to see a doctor my wife and me waited 1 ,45 minutes and No one came and inform Why we wait so long, when we ask when we see this doctor they had left the clinic. we make Visit for next week to difrent dr.when we  arrived the We heard that that dr had went on vacation

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 6 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley

Submitted on 21/02/2018 at 11:12
Published on Care Opinion at 13:00

picture of Pauline Donnelly

Dear Criss

Many thanks for taking the time to get in touch, its really important that we hear from patients and their families about their health care experience.

I would like to take this opportunity to apologise for the delays when attending your appointment, I would like to assure you this is not the level of care we expect our patients and families to receive.

I would really appreciate the opportunity to investigate your concerns further, would it be possible for you to contact me on 01324 566523 or alternatively you can email me on p.marland@nhs.net

Again please accept my apologies, I look forward to hearing from you.

Kindest regards

Pauline Marland

Person Centred Patient Experience Coordinator

NHS Forth Valley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Criss (other)

My wife did not see the dr.and you write about delay yes I have been informed that no one will receive any consequences or punishment and yes thats the level of care you provide

Update posted by Criss (other)

My daughter born in larbert hospital when I contact hospital regarding her treatment I discover her confidential information given without permission or knowledge by a person who is not a doctor and not a medical staff. Why hospital no restricted the data protection rights why no one inform us about that situation.

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