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Ridiculous

Story from nhs.uk

"Ridiculous"

About: Doncaster Royal Infirmary / Ophthalmology

Doctors that act like they didn't care. Booking me in for surgery not giving me any information on it, recovery time, problems, what may happen. Wouldn't anseer questions just got told to look it up online. Trying to ring to get a hold of somebody to talk to to just get disconnected after spending 20 minutes on hold each time. Absolutely appalling

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Responses

Response from Doncaster Royal Infirmary 5 years ago
Doncaster Royal Infirmary

Submitted on 02/05/2018 at 14:53
Published on nhs.uk at 16:06

Thank you for taking the time to post your experience of our ophthalmology services on NHS Choices website. We are so sorry the standard of communication and attitude of some members of staff were not of the standard we expect. We pride ourselves on the high quality of care delivered by our staff and are disappointed that this was not the case in your situation.

We would welcome the opportunity to discuss your concerns further, please contact the Trust’s Patient Experience Team on Freephone 0800 028 8059 or by e-mail: dbth.pals.dbh@nhs.net.

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