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"Both eyes now had successful Corneal graft But...."

About: Kent & Canterbury Hospital / Ophthalmology

I have had DALK procedures carried out at kent and canterbury now. Very successful procedures. Can't fault the staff at all AMAZING.

Waiting times are appualing it is a prime example of an oversubscribed essential service being under-funded and surviving against all adversity. On some occasions there has been over 1.5 hrs wait, how do the staff deal with this????? teas and coffee are supplied in true english fashion.

How do the bureaucrats cope???? Install expensive computerised digital e-check in facility. I think they may have overlooked the fact it was for Ophthalmology department utilised primarily by poor sighted elderly. Surly more helpful admin staff would be the answer not more cutting the service to the bones.

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Responses

Response from Kent & Canterbury Hospital 6 years ago
Kent & Canterbury Hospital
Submitted on 22/02/2018 at 15:59
Published on nhs.uk on 23/02/2018 at 02:55


We are pleased to hear you had such a positive outcome from your DALK procedures. We were sorry however to read that you had some less positive experiences with waiting times. If you would like us to look into this more for you, we would be grateful if you could please contact the PALS team who can take some further details from you. You can do this by:

Email: ekh-tr.pals@nhs.net

Phone: 01227 783145 or 01227 864314

Website: https://www.ekhuft.nhs.uk/patients-and-visitors/information-for-patients/patient-experience-team-and-pals/making-a-complaint/complaint-form/

Many thanks and we hope that you are now fully recovered from your procedures.

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