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"My wife needed an emergency referral for a scan"

About: Haxby Group Practice

After haemorrhaging when we were away for a few days i rushed my wife to a and e. They were fantastic and gave her some medication to slow the bleeding. They told us to go immediately to our gp for a referral to york hospital to get a scan. We rang the old forge surgery immediately. No appointments. We eventually got them to organise a telephone conversation with a gp which would most likely be at the end of the day. This was on the Monday, already 3 days after we'd been to a and e.

We decided to call into the surgery on the monday morning to see if anything had changed over the weekend. The receptionist, who had a shocking manner said it didn't look like an emergency and she had no appointments. I pressed her a bit more and she spoke to a colleague who advised her to squeeze my wife in at the end of surgery. The receptionists response was "well you've had all weekend". Utterly disgusted with the attitude of the receptionist we left.

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Responses

Response from Haxby Group Practice 6 years ago
Haxby Group Practice
Submitted on 20/02/2018 at 15:07
Published on nhs.uk at 16:06


Thank you for your feedback.

I am sorry you feel let down by the service you received at the Practice.

I would like to apologise on behalf of the receptionist for any upset caused to you and your wife.

Please be assured I will be speaking to the team.

If you wish to discuss this further then please do not hesitate to contact me on 01904 724600.

Many thanks Rachel Brown, Assistant General Manager, Haxby Group York.

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