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Care Opinion

My father’s care

Posted By HorrifiedRelative

"My father’s care"

About: Heartlands Hospital / Cardiology

(as a relative),

Terrified leaving my dad at Heartlands. It’s no good having high tech diagnostics when the basic nursing care is so awful. I really do fear for my father’s safety. One nurse told me he had had essential medication but they just hadn’t signed for it. This was untrue.

Another nurse gave him dinner without his insulin and claimed that this was the policy. I have work for the NHS for over 30 year but am truly horrified by what I have observed at this hospital.  

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Responses

Response from Andrew John, PALS Manager, Heart Of England NHS Foundation Trust 6 years ago
Andrew John
PALS Manager,
Heart Of England NHS Foundation Trust

Submitted on 19/02/2018 at 13:57
Published on Care Opinion at 13:59

Dear Horrified Relative,

Thank you for taking the time to post your comments regarding your father’s care at Heartlands Hospital.

I am sorry to have read your comments and how terrified you are leaving your father at the hospital. This really is not how we would wish our relatives to feel, as I appreciate you are extremely concerned for your father’s well-being.

If you would be willing to provide further details such as your father’s name, address, date of birth and a contact number for you, as a Trust, we would welcome the opportunity to look into this matter further. You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action. If you do contact our team, can I please ask you to advise the member of staff that you are responding to your Care Opinion Posting.

Yours faithfully

Miss J. Langham

Patient Services Officer

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