I have been with this surgery for a couple of years now and have only ever received care which is exceptional from the medical, nursing and support staff, I have never felt rushed and the staff are truly caring. It is easy to get an appointment too.
I suffer from both severe physical and mental health needs and am under the care of specialist psychiatric services,on a recent visit I was in the waiting room and suffered a severe anxiety attack. The receptionist noticed this and sat with me and offered reassurances and a drink. I was relieved somebody cared as I was suffering tremendously at the time and was in tears. She also guided me to a quieter place and walked to the door with me of my appointment, she truly went above and beyond her pay grade. There was even a follow up call to check on my well being. I sent a letter in gratitude.
Thank you!
"Exceptional care."
About: The Grange The Grange Pontefract WF9 4DP
Posted via nhs.uk
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