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Care Opinion

Long wait

Story from nhs.uk

"Long wait"

About: Northern General Hospital / Accident and emergency

I was taken to A&E as I was suicidal. I waited from 3am to 8.30am and didn't speak to a mental health worker once - in fact, I was told I wasn't a priority. In addition, I asked how long it would be until I saw someone, the answer every single time was "in an hour". Terrible experience, but where else are you meant to go in that state?

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 6 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 21/02/2018 at 10:06
Published on Care Opinion at 14:55

Thank you for leaving feedback and I am really sorry to learn about your experience. We would be very pleased to look into this for you if you could contact us to provide more details. You can do this by contacting our Patient Services Team, either by calling them on 0114 271 2400 or by emailing them at pst@sth.nhs.uk

With thanks and kind regards

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