This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Online Admin System

Story from nhs.uk

"Online Admin System"

About: Caradoc Surgery

Like so many others with reviews on here and also family, friends in the area we are all disgusted with the way this surgery has fallen short since the new contract take over.

I personally have long standing conditions and I cannot get any level of care I expect from our NHS.

I have had numerous problems getting appointments, repeat prescriptions and general enquiries all of which I expect.

Just before Christmas 2017 the Surgery took the decision to change its online (and presumably EMIS Medical Record Systems) systems for Patients.

No real announcement was made, accept a short note in a local magazine which we do not get.

As a side note, I am an ex-NHS Professional so I have seen first hand how hard staff work. But with current Administration handling Primary Care like this it isn't going to be long before something serious happens

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Caradoc Surgery 6 years ago
Caradoc Surgery

Submitted on 20/02/2018 at 13:40
Published on nhs.uk at 15:12

Anglian Community Enterprise would like to thank you for leaving comments about our service. Whilst it is always disappointing to read that patients are unhappy, it does however give us the opportunity to improve the quality of the care and service we provide. Whilst we are unable to answer your individual comments on the website, we would very much welcome the opportunity to talk to you further in order to address your concerns. You can contact the Anglian Community Enterprise Complaints team on 0800 819 9030 or at ACECIC.patientexperience@nhs.net .

If the operator is on the phone to another caller when you call 0800 819 9030 you will be able to leave a message on the answerphone and we will get back to you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k