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"Not even a dolls hospital"

About: Blackpool Victoria Hospital / Cardiothoracic surgery

Appointment given in July 2017 for January 2018 letter received 2 days before appointment cancelling it. In meantime been taken to hospital A&E 2 times visited GP 3 times advised wait until you see specialist at end of January.

THis is not first time appointment cancelled at short notice. This hospital is incapable of providing the basic care it says patients need.

Told it could be months before I get new appointment.

Guess BVH will get onto paper saying patients don't attend and it costs money

Yes it does as they don't provide treatment meaning you have to be taken by ambulance to A&E

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Responses

Response from Blackpool Teaching Hospitals NHS Foundation Trust 6 years ago
Blackpool Teaching Hospitals NHS Foundation Trust
Submitted on 15/02/2018 at 08:49
Published on Care Opinion at 10:35


Thank you for taking the time to provide me with feedback regarding your recent experience. I am sorry that from what you have described we did not meet your expectations during what must be a difficult time for you.

If you feel it appropriate and so that we can get further details about what has happened and ensure that your concerns are fully investigated please can you contact our Patient Relations team directly on:

patient.relations@bfwhospitals.nhs.uk

Thank you

Leanne

Patient Experience & Involvement Manager

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