"The entire team performed to the highest standard"

I attended RBH's Sandbourne Unit as a day surgery patient recently for a hernia repair. I'm in my sixties and this was my first visit to any hospital as a patient since birth. Because of this I was slightly apprehensive, especially concerning the need to have a general anaesthetic.

There were only four patients being operated on. Everything was very relaxed and friendly. I felt I was treated with complete respect, compassion and understanding by all the staff. Any anxiety I had dissipated quickly and I consider the experience to have exceeded my expectations in every respect. No private healthcare could have bettered the treatment I received and I am recovering quickly.

It is also notable that the operation was carried out within just three weeks of seeing the consultant (Mr Mallick), even though a hernia repair cannot be considered a high priority compared with other surgery.

It would not be appropriate to single out any one member of staff for praise, as the entire team performed to the highest standard.