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"The fantastic staff on ward 2"

About: Dr Gray's Hospital / Paediatric Unit

(as a service user),

My nearly two year old daughter was referred from our GP to be seen by the peadiatrician as she’s was unwell and there was concern she was dehydrated. When we got there the “magic doors” worked and although she was diagnosed with Influenza, we were sent home. Unfortunately by the next day she had deteriorated, as we had open access we returned and spent the night. After a little fluids she perked up and we got off home again the next day. But only for one night... As a parent trying to decide if you should take your child back or not is difficult, I didn’t know if I was being over dramatic or overly worried but a very kind nurse, Erin, answered my call, listened and took time to explain to me why I did need to talk her back. She was treated for dehydration with an NG feed and a two night stay. 

The care we received was fantastic. Some of the staff who were particularly stood out were Erin, Lisa, Rebecca, Dr Tobin (there are others but I can’t remember their names) but all the members of staff showed us the greatest of respect, kindness and professionalism. The nurses respected not just my daughters need for rest but mine too. 

They made me and my family feel safe and cared for and for that I thank them from the bottom of my heart. 

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Responses

Response from Caroline Reid, Clinical Nurse Manager, Community Child Health (Children's Division), NHS Grampian 6 years ago
Caroline Reid
Clinical Nurse Manager, Community Child Health (Children's Division),
NHS Grampian
Submitted on 13/02/2018 at 13:55
Published on Care Opinion at 14:46


picture of Caroline Reid

Dear Verypleasedmum

Thank you very much for taking the time to leave feedback on your experience of Ward 2 in Dr Grays. I hope your daughter has fully recovered. I appreciate how difficult it is to know when to call the hospital back and I was really glad that Erin was able to make that process easier and that she listened to your concerns. Ward 2 staff do their very best to make people feel welcome and to provide whatever support they can so they will be delighted to see this feedback. I will forward this to Erin who is the Senior Charge Nurse there and she will make sure all the staff see your comments. Thank you again for taking the time to leave the feedback, it really does make a big difference to staff.

Caroline (Nurse Manager)

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