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Care Opinion

Day surgery

Posted By Debs 1234

"Day surgery"

About: University Hospital Wishaw / Day Surgery

(as the patient),

Staff very efficient friendly and always smiling

Haven't got one complaint

Made me feel very comfortable

thanks very much

Ward was very clean

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Responses

Response from Fiona Cowan, Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire, NHS Lanarkshire 6 years ago
Fiona Cowan
Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire,
NHS Lanarkshire

Submitted on 13/02/2018 at 08:05
Published on Care Opinion at 10:26

picture of Fiona Cowan

Dear Debs 1234

Thanks for taking time to post on Care Opinion.

I am delighted that you have had such a positive experience at Day Surgery in University Hospital Wishaw.

It is often an anxious time coming for a procedure and the staff always try and make their patients feel at ease an support them through their visit.

I will pass on your thanks to the team.

Best wishes

Fiona Cowan

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Response from Rhona Dunsmore, General Manager, Serco 6 years ago
Rhona Dunsmore
General Manager,
Serco

Submitted on 13/02/2018 at 09:27
Published on Care Opinion at 10:26

picture of Rhona Dunsmore

Dear Debs 1234

I am delighted to receive your very positive feedback in regards to your experience in Day Surgery. I will make sure your comments regarding the cleanliness of our hospital is fedback to our Domestic and Team Leader of that area. Many thanks again for taking the time to log your thoughts - it is very much appreciated.

Kind Regards

Rhona Dunsmore

Serco General Manager Soft Services

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