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"Excellent ward"

About: Burnley General Hospital / Rheumatology

Went onto ward 15 on the 1st February 2018 for a total Knee replacement operation.I found the ward to be exceptionally clean and the staff were all very welcoming ,and not just the odd nurse All the staff were the same All were welcoming and friendly .I happened to be the first on the list for my operation ,the anethesist came and had a chat with you as did the surgeon to explain what would happen and to put you at your ease.All went well ,operation went great ,no complications at all . From the minute you were back on the ward after your operation you had the most excellent care ,nothing was too much trouble,very professional and caring staff each and every one of them alike .The food was good too in all the days of my stay i did not have one bad meal the menu was varied ,plenty of choice ,and tasty .Thank you to all of WARD 15 for all the excellent level of nursing and care you gave me .This ward and all of the staff working on it at this time are a credit to Burnley General Hospital .

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Responses

Response from Burnley General Hospital 6 years ago
Burnley General Hospital
Submitted on 08/02/2018 at 09:55
Published on nhs.uk at 10:02


Thank you for taking the time to tell us about your recent surgery for a total knee replacement and your stay on ward 15 at Burnley General Teaching Hospital.

It is lovely to receive such positive feedback regarding the care and service you received during your stay and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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