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lack of care and dignity and professionalism

Story from nhs.uk

"lack of care and dignity and professionalism"

About: Harrogate District Hospital / Dermatology

consultant dismissive, uncaring and lacked any reassuring tools.

didnt introduce herself

used terminology such as I think, in my opinion, refused to even think of a biopsy

suggested I go to another hosp

an apology wouldnt go amiss

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Responses

Response from Communications and Marketing Manager, Harrogate and District NHS Foundation Trust 6 years ago
Harrogate and District NHS Foundation Trust

Submitted on 08/02/2018 at 17:11
Published on Care Opinion at 17:14

Hello - I understand you've already made contact with the Patient Experience Team and the service, and they are looking into your concerns. I've heard you're grateful for our approach to your concerns and this is moving forward.

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