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Excellent service from a dedicated member of staff

Posted By Munrocmad

"Excellent service from a dedicated member of staff"

About: University Hospital Hairmyres / Cardiology

(as the patient),

I contacted the cardiology dept at hairmyres hospital to ask some information about using welding equipment after having had a pacemaker fitted, I spoke to a very helpful lady called Annette who listened to my questions, found the information I required and then emailed me all the relevant paperwork within 24 hours, I then had a follow up call from her to make sure everything had been covered, excellent service from a dedicated member of staff. Thank you

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 08/02/2018 at 16:10
Published on Care Opinion at 16:35

picture of Lise Axford

Dear Munrocmad

Thank you for taking the time to share your experience. I am delighted to hear that you found Annette to be so helpful. I will ensure your comments are shared with her as feedback is really important to us all.

It is good to know that staff have been so efficient and prompt in their actions.

Thank you and best wishes

Lise

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