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Finding the department

Story from nhs.uk

"Finding the department"

About: Churchill Hospital / Clinical oncology

Having just visited the hospital I found it quite a problem in finding exactly which building I should be in. I had an appointment at the Breast Clinic went to the main reception and was directed to the Renal building. I saw the Doctor there and was then sent back to main building for various tests. The Department was not very well sign posted, and I discovered I had to go

through the cafe to reach the clinic. After tests I then had to return to the Renal building.

Why can't it all be contained in one place ?

For those of us over a certain age and with poor mobility, it makes what is a stressful time, even more so. The poor weather on the day didn't help, having to go in and out of the buildings

However, I would like to add that all the members of staff were wonderful and more than helpful.

Sincerely

Jill

Guyoncourt

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Responses

Response from Churchill Hospital 6 years ago
Churchill Hospital

Submitted on 09/03/2018 at 11:43
Published on nhs.uk at 14:07

Thank you for your taking the time to share the difficulties your experienced when you visited the Churchill Hospital recently. Please be assured that your feedback will be passed onto the Service Managers responsible for the Oncology Department. We would welcome the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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