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"Lackof beds for correct treatment"

About: Queen Alexandra Hospital / Cardiology

My wife suffered clot and bleed to her brain,,spent two weeks in Southampton neuro,,whom we cannot thank enough for their skill and dedication to help her..once transferred to QA,,all downhill,,placed on wrong ward,as no beds available on ward for her condition/requirements..in Southampton i was consulted daily on her progress,,i was staying with her..at QA,,not once have i seen/spoken to consultant/doctor regarding next phase etc,,she has been there 5 days today..03/02/18.(so,,3 weeks in hospital to date)..physically she is all good,,mentally her memory is not back to normal,,understandable after such trauma,,but every night after work i visit,,she has not progressed as on wrong ward and needs neuro physio/rehabilitation which she is not receiving..,when she is seen by doctors or the like,,it is no good them talking and telling her what is going to happen,,because she does not remember by the time i visit..am angry and frustrated at the treatment/care or lack of that my Wife is receiving,,every member of staff on her ward are great,,it is just the lack of communication to me and the pace of requiring correct placement for her treatment.....!!!

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Responses

Response from Kathy Parker, PALS & Complaints Coordinator, Portsmouth Hospitals NHS Trust 6 years ago
Kathy Parker
PALS & Complaints Coordinator,
Portsmouth Hospitals NHS Trust
Submitted on 05/02/2018 at 10:19
Published on Care Opinion at 11:56


I am so sorry to hear you and your wife are not having a good experience while in the Hospital. Please contact our Patient Advice and Liaison Service ( PALS ) Team on PHT.PALS@porthosp.nhs.uk or call on 0800917 6039 / 02392 286309 they are located in the Main reception area on A Level. if you tell them your details and your concerns they will contact the ward and help to resolve them for you.

Kind regards

Kathy

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