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"administration pitfalls"

About: Orsett Hospital

I cancelled a doctors appointment with my g.p.to attend the Orsett eye clinic on Wednesday 31st Jan at 4.15pm When I arrived at reception I was told my appointment was cancelled,for a patient more urgent than me they had not arrived so I was told I could stay and attend my original appointment.

We went to the waiting room to find there were only four chairs empty.I was warned there might be a three hour wait in my original letter.It was as hot as an oven in the waiting room with at least fifty patients in there. l left because I could not wait three hours,I am seventy three and I do not think that the administration consider that they are dealing with sick and elderly people.Proper individual appointment times should be issued.

My choice is that over a period of years attending the clinic

I will not come back.

Barbara Potter

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Responses

Response from Orsett Hospital 3 years ago
Orsett Hospital
Submitted on 05/02/2018 at 08:20
Published on nhs.uk at 10:08


We are sorry that you have had cause to raise concern about your recent visit to the Eye Clinic at Orsett Hospital.

The service based at Orsett Hospital is managed by Southend University Hospital and we have therefore forwarded your comments to them.

If you would like to discuss your concerns further we suggest you contact the Patient Advice and Liaison Service at pals@southend.nhs.uk to investigate for you.

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